Best Practices in Reengineering: What Works and What Doesn't in the Reengineering Process

Abstract

Why this is an important book the value this book has to executives and managers who are struggling with BPR the value of learning from others what is BPR? definition of BPR BPR's historical roots BPR's connection and TQM discussion of important terms relating to BPR strategic importance of BPR the survey - design and results background on the survey, how it was designed, executed, etc. summary of what the survey uncovered and best practices - organization and planning, dealing with culture, technology as an enabler, voice of the customer, assessing the competition, process analysis, process re-engineering, implementation issues specific case studies what's worked, what hasn't worked our conclusions and thoughts about the must do's to be successful in BPR.

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