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Handbook of Total Quality Management
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Handbook of Total Quality Management (1998)Handbook of Total Quality ManagementTotal Quality Management and Innovation: Linkages and Evidence from the Agro-food Industry (2020)Total Quality Management and …Achieving Business Process Improvement via Ubiquitous Decision-Aware Business Processes (2019)Achieving Business Process Im…Assessing healthcare process maturity: challenges of using a business process maturity model (2015)Assessing healthcare process …An importance-performance analysis of fitness center service quality: Empirical results from fitness centers in Turkey (2011)An importance-performance ana…Supply Chain Quality and Excellence in the New Economy: An Empirical Study of Hong Kong Based Firms (2005)Supply Chain Quality and Exce…Customer‐focused rating system of supplier quality performance (2004)Customer‐focused rating syste…E-quality in an integrated enterprise (2003)E-quality in an integrated en…Confidence intervals in repeatability and reproducibility using the Bootstrap method (2003)Confidence intervals in repea…Cost-Effectiveness Based Performance Evaluation for Suppliers and Operations (2002)Cost-Effectiveness Based Perf…Sustainable Manufacturing (2001)Sustainable ManufacturingQuality-Control Handbook. (1952)Logistics and Supply Chain Management: Strategies for Reducing Costs and Improving Services. (1994)Evaluating reverse third-party logistics operations using a semi-fuzzy approach (2011)Operational Performance through Supply Chain Management Practices (2012)Hidden Costs in the Evaluation of Quality Failure Costs (2013)Journal of Business Logistics (2018)Introduction to Supply Chain Management (1998)Supply Chain Management: Strategy, Planning and Operations (2000)Designing and Managing the Supply Chain (2002)Supply Chain Quality Management: A Simulation Study (2015)Path analysis for proposed framework of SCM excellence in Indian manufacturing industry (2016)Supply network-enabled innovations. An analysis based on dependence and complementarity of capabilities (2016)Total quality control (1961)The management and control of quality (1989)A Framework for Integrated Analysis of Quality Defects in Supply Chain (2012)Assessment model for equipment risk management: Petrochemical industry cases (2012)Purchasing and supply chain management (2012)A Comparative Analysis of Quality Practice in Manufacturing Firms in the U.S. and Taiwan* (1995)Dimensions of e‐quality (2002)A Comprehensive ERP Bibliography - 2000-2004 (2004)e-Business critical success factors: toward the development of an integrated success model (2017)Supply chain quality management and organizational performance (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Service quality models in the context of the fitness industry (2016)Strategic framework of fitness clubs based on quality dimensions: the blue ocean strategy approach (2017)A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements (2022)Developing Maturity Models for IT Management (2009)Maturity models in business process management (2012)Fundamentals of Business Process Management (2018)Business process improvement (1991)Business Process Management : Concepts, Languages, Architectures (2007)Understanding Big Data: Analytics for Enterprise Class Hadoop and Streaming Data (2011)Comparing BPMN to BPMN + DMN for IoT process modelling (2020)Decisions for information or information for decisions? Optimizing information gathering in decision-intensive processes (2021)FloBP: a model-driven approach for developing and executing IoT-enhanced business processes (2024)Management and Cost Accounting (1992)A framework for quality management research and an associated measurement instrument (1994)Relationship between quality management practices and innovation (2012)The Role of SCM practices in Competitive Advantage and Firm Performance: A Mediating Role of Supply Chain Innovation and TQM (2023)Total Quality Management in Sport Tourism and the Hospitality Industry: The Case of Greek Luxury Resorts with Sport and Recreation Facilities and Services (2024)The impact of TQM on green performance: the mediating role of green innovation (2025)Successful recycling through value-chain collaboration (1992)The business logic of sustainable development (1993)Managing Green Technologies for Global Competitiveness (1996)APPLYING PRINCIPAL COMPONENT ANALYSIS TO A GR&R STUDY (2007)Enhanced secondary analysis of survival data: reconstructing the data from published Kaplan-Meier survival curves (2012)A precision-to-tolerance ratio model for the assessment of measurements uncertainty (2015)
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Cited by

  • 2011An importance-performance analysis of fitness center service quality: Empirical results from fitness centers in Turkey41 cited
  • 2002Cost-Effectiveness Based Performance Evaluation for Suppliers and Operations28 cited
  • 2003E-quality in an integrated enterprise25 cited
  • 2003Confidence intervals in repeatability and reproducibility using the Bootstrap method24 cited
  • 2004Customer‐focused rating system of supplier quality performance24 cited
  • 2005Supply Chain Quality and Excellence in the New Economy: An Empirical Study of Hong Kong Based Firms20 cited
  • 2019Achieving Business Process Improvement via Ubiquitous Decision-Aware Business Processes20 cited
  • 2020Total Quality Management and Innovation: Linkages and Evidence from the Agro-food Industry17 cited
  • 2015Assessing healthcare process maturity: challenges of using a business process maturity model10 cited
  • 2001Sustainable Manufacturing7 cited

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