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Cited by

• 2008Crisis Management in Tourism220 cited
• 2015Keeping Positive and Building Strength217 cited
• 2007Learning from the Katrina Crisis: A Global and International Perspective with Implications for Future Crisis Management214 cited
• 2017Marketing research on product-harm crises: a review, managerial implications, and an agenda for future research204 cited
• 2004Lessons from Crisis Research169 cited
• 2013CRISIS KNOWLEDGE IN TOURISM: TYPES, FLOWS AND GOVERNANCE157 cited
• 2012Charisma under crisis revisited: Presidential leadership, perceived leader effectiveness, and contextual influences108 cited
• 2019Prepared for a crisis? Basic elements of crisis management in an organisation99 cited
• 2014Managing a health crisis on Facebook: How the response strategies of apology, sympathy, and information influence public relations95 cited
• 2009Issue and crisis management: Quicksand in the definitional landscape95 cited
• 2016Management dynamics in the knowledge economy88 cited
• 2011Proactive Crisis Planning: Lessons for the Accommodation Industry81 cited
• 2007Crisis Sensemaking and the Public Inquiry80 cited
• 2019Amplifying Panic and Facilitating Prevention: Multifaceted Effects of Traditional and Social Media Use During the 2015 MERS Crisis in South Korea