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Introduction. 1 Defining Organizational Change. 2 Processes of Communication During Change. 3 A Stakeholder Communication Model of Change. 4 Outcomes of Change Processes. 5 Communication Approaches and Strategies. 6 Power and Resistance. 7 Antecedents to Strategies, Assessments, and Interactions. 8 Stakeholder Interactions: Storying and Framing. 9 Applying the Model in Practice. Glossary. Index.
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