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ArticleConvierta el trabajo que tiene en el trabajo que sueña

Amy Wrzesniewski2010

Article2010

Convierta el trabajo que tiene en el trabajo que sueña

Amy Wrzesniewski · Justin M. Berg · Jane A. Dutton

125 citations·0/0 files stored·Harvard business review

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Customer Service Quality and Loyalty Employee Performance and Management Job Satisfaction and Organizational Behavior

Abstract

To really win their loyalty, forget the bells and whistles and just solve their problems. by Matthew Dixon, Karen Freeman, and Nicholas Toman.

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2001Bad is Stronger than Good

Cited by

2015Compliance with eWOM: The influence of hotel reviews on booking intention from the perspective of consumer conformity 2016eWOM, eReferral and gender in the virtual community 2017Strategic B2B customer experience management: the importance of outcomes-based measures 2012Exploring how relationship quality influences positive eWOM: the importance of customer commitment 2016Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise 2019Customer Delight: A Review and Agenda for Research 2011Customer solutions in the capital goods industry: Examining the impact of the buying center 2014Nonlinear and asymmetric returns on customer satisfaction: do they vary across situations and consumers?

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Details

Year2010

Typearticle

Published2010-01-01

VenueHarvard business review

ISSN-L0017-8012

Languagees

Citations125

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW61422217

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