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References

2001Bad is Stronger than Good7,670 cited

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2015

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Airline choice by passengers from Taiwan and China: A case study of outgoing passengers from Kaohsiung International Airport

56 cited

2016Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty53 cited

2015Three New Dimensions to People, Process, Technology Improvement Model53 cited

2015Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty52 cited