Management Control Systems: Using Adaptive Systems to Attain Control

Joseph A. Maciariello · Calvin J. Kirby

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Abstract

(NOTE: Each chapter contains cases.) I. MANAGEMENT CONTROL SYSTEMS AND MANAGERIAL CONTROLS. 1. Introduction to Management Control Systems. 2. Designing The Control Process and Managerial Controls. 3. Key Success Variables and Performance Measures. II. MUTUALLY SUPPORTIVE SYSTEMS MODEL (MSSM) FOR THE DESIGN OF CONTROL SYSTEMS. 4. Style and Culture and The Design of Control Systems. 5. Infrastructure I: Organizing for Adaptive Control. 6. Infrastructure II: Autonomy, Responsibility Centers, and Performance Measurement. 7. Reward Systems. 8. Communications and Integration. 9. Strategic Planning and Programming. 10. Capital Budgeting Methods. 11. Operational Planning. 12. Managerial Costing I: Traditional Systems. 13. Managerial Costing II: Activity-Based Costing. 14. Continuous Improvement Methods. III. SPECIAL APPLICATIONS OF CONTROL SYSTEMS. 15. Control of Complex Programs I: Program Planning. 16. Control of Complex Programs II: Financial Planning, Resource Scheduling, Budgeting, and Reporting. 17. Control of Multinational Operations. 18. Control of Nonprofit Institutions. 19. Management Control of the Ethical Dimension of Organizations. Index.

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