SUPPLY CHAIN TRUST IS WITHIN YOUR GRASP

Stanley E. Fawcett · Gregory M. Magnan · Alvin J. Williams

76 citations0/0 files storedSupply chain management review

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Quality and Supply Management Customer Service Quality and Loyalty Outsourcing and Supply Chain Management

Abstract

SUBTITLE: NEW RESEARCH CONFIRMS THAT SUPPLY CHAIN MANAGERS STILL VIEW REAL AS A RARE COMMODITY -- ESPECIALLY IN RELATIONSHIPS WHERE THE POWER IS ONE-SIDED. A PREVAILING SENTIMENT SEEMS TO BE THAT THE WORD TRUST IS OVERUSED, MISUSED, AND FREQUENTLY ABUSED. THE GOOD NEWS IS THAT TRUE SUPPLY CHAIN CAN BE ACHIEVED. THE RESEARCH POINTS TO FIVE DIMENSIONS THAT, TOGETHER, OFFER SUPPLY CHAIN MANAGERS A BLUEPRINT FOR MEANINGFUL TRUST-BASED COLLABORATION.

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