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Cited by

• 2012Linking innovation, productivity, and competitiveness: implications for policy and practice121 cited
• 2014Understanding service experience and its impact on brand image in hospitality sector120 cited
• 2018Linking customer satisfaction with financial performance: an empirical study of Scandinavian banks119 cited
• 2004Modeling customer satisfaction in mortgage credit companies104 cited
• 2015A framework for measuring student and staff satisfaction with university campus facilities96 cited
• 2019A pragmatic model of student satisfaction: a viewpoint of private higher education94 cited
• 2009Factors That Influence Student's Level of Satisfaction With Regards To Higher Educational Facilities Services78 cited
• 2004Service quality measurements in ports of a developing economy: Nigerian ports survey76 cited
• 2012An application of the American Customer Satisfaction Index (ACSI) in the Jordanian mobile phone sector62 cited
• 2012Using a Satisfaction Index to Compare Students’ Satisfaction During and After Higher Education Service Consumption59 cited
• 2010Service Quality in the Malaysian Fast Food Industry: An Examination Using DINESERV58 cited
• 2003Multicriteria methodology for the evaluation of a Greek engineering department58 cited
• 2013Measuring Hotel Guest Satisfaction by Using an Online Quality Management System