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• 2000The public library as street corner university: back to the future?25 cited
• 2010Public libraries as impartial spaces in a consumer society: possible, plausible, desirable?24 cited
• 2001RECRUIT, RETAIN AND LEAD: THE PUBLIC LIBRARY WORKFORCE STUDY22 cited
• 2000Images of exclusion: user and community perceptions of the public library17 cited
• 2007Managerialism: a threat to professional librarianship?16 cited
• 2007'Medicine for the soul':bibliotherapy and the public library11 cited
• 2016Surpassing the business model: a public sphere approach to public library management9 cited
• 2000Recruitment and retention in the public library – a baseline study9 cited
• 2014Transitions in Public Library Management: From the International Perspective of Strategy, Organizational Structure, and Operations5 cited
• 2009Making the invisible visible : public library reference service as epistemic practice5 cited
• 2008A broken relationship: pushing direct marketing to the public library user2 cited
• 2004Public Libraries and the Baby Boomer Generation: An investigation into public library service provision for Baby Boomers2 cited
• 2014A Comparative Analysis of Users’ Attitudes Towards Lending and Reference Services in Akwa Ibom State Public Library, Uyo and Cross River State Public Library, Calabar