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Measuring and Improving Productivity in Services: Issues, Strategies and Challenges
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An analysis of Energy Service Companies in Spain (2021)Green HRM practices for encouraging pro-environmental behavior among employees: the mediating influence of job satisfaction (2023)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Determinants of firms innovation in Nigeria (2017)Postdisaster Social Capital, Adaptive Resilience and Business Performance of Tourism Organizations in Christchurch, New Zealand (2018)Diffusion of Innovations 1 (2019)Innovation research in tourism: Research streams and actions for the future (2019)
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  • 2018Service Innovation and Service Innovation Performance: A Study of Banking Services23 cited
  • 2020How the performance rationales of organisations providing farm advice explain persistent difficulties in addressing societal goals in agriculture23 cited
  • 2012

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The dynamics of service productivity and value creation: a service life cycle perspective
17 cited
  • 2019Desafios da mobilidade ativa na perspectiva dos serviços públicos: experiências na cidade de São Paulo14 cited
  • 2015Exploring a Multidimensional Approach to Service Innovation12 cited