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Advances in Services Innovations · Study

BookAdvances in Services Innovations

Dieter Späth2006

Book2006

Advances in Services Innovations

Dieter Späth · Klaus‐Peter Fähnrich

88 citations·0/0 files stored·Springer eBooks

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Service and Product Innovation International Business and FDI Business Strategies and Innovation

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2019Effect of customer loyalty program on customer satisfaction and its impact on customer loyalty 2016Value-driven product service systems development: Methods and industrial applications 2016Towards a methodology to engineer industrial product-service system – Evidence from power and automation industry 2013Data-stories about (im)patient customers in tele-queues 2014Balancing Product-service Provider's Performance and Customer's Value: The SErvice Engineering Methodology (SEEM)2016Engineering models to support product–service system integrated design 2012A spiral process model to engineer a product service system: An explorative analysis through case studies 2011Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers

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Year2006

Typebook

Published2006-12-01

VenueSpringer eBooks

Languageen

Citations88

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-3-540-29860-1

openalex_workW618581282

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