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Foreword (David A. Aaker).Acknowledgments.Introduction: Taking Control of Your Brand's Destiny.Part One: Making the Your New Mantra.1. Understanding the Brand's Powerful New Role.2. Connecting Business Strategy to Brand Strategy.Part Two: Controlling Your Touchpoints by Operationalizing Your Brand.3. Understanding and Prioritizing High-Impact Brand Touchpoints.4. The Pre-Purchase Experience:Making the Brand-Prospect Connection.5. The Purchase Experience: The First Step in Delivering on the Promise.6. The Post-Purchase Experience: Solidifying the Brand-Customer Relationship.Part Three: Organizing Your Company Around the Brand.7. Developing a Brand Metrics System: Driving Brand Building by What You Measure.8. Building a Brand-Based Culture.9. Establishing a Brand-Based Organization: Focusing on the Structure and Roles to Support Brand-Driven Change.Notes and Sources.The Authors.Index.
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