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Understanding Reference Transactions: Transforming an Art into a Science
0 references·16 citing·54 second hop
Understanding Reference Transactions: Transforming an Art into a Science (2002)Understanding Reference Transactions: Tra…Provision of consumer health information in Alberta's Rural Public Libraries (2019)Provision of consumer health …Taking a Fresh Look: Reviewing and Classifying Reference Statistics for Data-Driven Decision Making (2016)Taking a Fresh Look: Reviewin…Taking notes at the reference desk: assessing and improving student learning (2015)Taking notes at the reference…Reference service evaluation at an African academic library: the user perspective (2015)Reference service evaluation …Interpreting reference work with contemporary practice theory (2013)Interpreting reference work w…Fully engaged practice and emotional connection: Aspects of the practitioner perspective of reference and information service (2013)Fully engaged practice and em…Reference transaction assessment (2011)Reference transaction assessm…The paradox of expertise: is the Wikipedia Reference Desk as good as your library? (2009)The paradox of expertise: is …Making the invisible visible : public library reference service as epistemic practice (2009)Making the invisible visible …Evaluating Reference Transactions in Academic Music Libraries (2007)Evaluating Reference Transact…Meta-Analysis in Library and Information Science: Method, History, and Recommendations for Reporting Research (2006)Meta-Analysis in Library and …Diskurser i referenssamtalet En diskurspsykologisk studie (2005)Diskurser i referenssamtalet …The design and interpretation of unobtrusive evaluations (2004)The design and interpretation…Intermediary's information seeking, inquiring minds, and elicitation styles (2003)Intermediary's information se…Integrating the imposed query into the evaluation of reference service: A dichotomous analysis of user ratings (2002)Integrating the imposed query…Education for Digital Reference Services (2002)Education for Digital Referen…Evaluation of Reference Services—A Review (2007)Cyberspace or Face-to-Face (2008)READ-ing Our Way to Success: Using the READ Scale to Successfully Train Reference Student Assistants in the Referral Model (2015)Information Literacy and Instruction: Reference Consultations and Student Success Outcomes (2018)The Evaluation and Measurement of Library Services (2018)The Myth of the Expert Searcher. (1986)Unobtrusive Testing and Library Reference Services (1987)The Measurement and Evaluation of Reference Service (1990)Effectiveness of Asynchronous Reference Services for Distance Learning Students Within Florida's Community College System (2007)Asking Questions: Considering the Patron from Direct Experience (2015)Human behavior and the principle of least effort (1949)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Wikipedia: Librarians’ Perspectives on Its Use as a Reference Source (2013)How do students trust Wikipedia? An examination across genders (2016)Wikipedia in higher education: Changes in perceived value through content contribution (2017)Introducing Qualitative Research in Psychology (2001)Interpretative Phenomenological Analysis: Theory, Method and Research (2010)Re-conceiving time in reference and information services work: a qualitative secondary analysis (2016)Including the Voices of Librarians of Color in Reference and Information Services Research (2017)Discourses of Expertise in Professional Competency Documents: Reference Expertise as Performance (2018)Interpretative Phenomenological Analysis (2020)The Practice of Social Research (1989)Investigating the social world : the process and practice of research (1998)Practice of Social Research (2000)A Survey of User Perception and Satisfaction with Reference Services in University Libraries of Punjab (2011)Improving Below-Proficient Information Literacy Skills: Designing an Evidence-Based Educational Intervention (2012)Multiple viewpoints increase students' attention to source features in social question and answer forum messages (2015)The Practice of Social Research. (1976)Changing the concept and measure of service quality in academic libraries (1996)Delivering and Assessing Music Reference Services (2012)Transposing the Tradition: Providing Embedded Reference Service to Music Students (2017)Changing the Venues but Not Changing Our Tune: Service Model Transition at a Music and Performing Arts Library (2019)Toward a Theory of Social Practices (2002)Reassembling the Social (2005)The Practice Turn in Contemporary Theory (2005)Design researchers' information sharing : the enactment of a discipline (2014)La autopublicación, un nuevo paradigma en la creación digital del libro (2014)Structuring an Action Net of Public Library Membership (2015)Statistical Methods for Meta-Analysis (1988)Scholarship Reconsidered: Priorities of the Professoriate (1992)Customer satisfaction, loyalty, and repurchase: Meta-analytical review, and theoretical and empirical evidence of loyalty and repurchase differences. (2011)Methods of Meta-Analysis: Correcting Error and Bias in Research Findings (2015)Correlation Between Perception-Based Journal Rankings and the Journal Impact Factor (JIF): A Systematic Review and Meta-Analysis (2017)Reviews and Reviewing: Approaches to Research Synthesis. An Annual Review of Information Science and Technology (ARIST) paper (2023)AN OVERVIEW OF SENSE-MAKING RESEARCH: CONCEPTS, METHODS AND RESULTS TO DATE (1983)Reference Success: Does the 55 Percent Rule Tell the Whole Story?. (1989)A Rapid Review of the Reporting and Characteristics of Instruments Measuring Satisfaction with Reference Service in Academic Libraries (2019)Evaluation of User’s Satisfaction with Reference Services in Selected Federal University Libraries in Southeastern Nigeria (2019)Students who are non-users of their academic library: A scoping review (2021)Speech Acts (1969)Speech Acts: An Essay in the Philosophy of Language (1969)Mandarin Chinese: A Functional Reference Grammar (1987)Unanswerable questions at the IPL: user expectations of e‐mail reference (2009)
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  • 2009The paradox of expertise: is the Wikipedia Reference Desk as good as your library?63 cited
  • 2013Interpreting reference work with contemporary practice theory30 cited
  • 2006Meta-Analysis in Library and Information Science: Method, History, and Recommendations for Reporting Research27 cited
  • 2003Intermediary's information seeking, inquiring minds, and elicitation styles26 cited
  • 2002Integrating the imposed query into the evaluation of reference service: A dichotomous analysis of user ratings22 cited
  • 2013Fully engaged practice and emotional connection: Aspects of the practitioner perspective of reference and information service17 cited
  • 2011Reference transaction assessment16 cited
  • 2004The design and interpretation of unobtrusive evaluations14 cited
  • 2015Reference service evaluation at an African academic library: the user perspective12 cited
  • 2007Evaluating Reference Transactions in Academic Music Libraries11 cited
  • 2016Taking a Fresh Look: Reviewing and Classifying Reference Statistics for Data-Driven Decision Making10 cited
  • 2015Taking notes at the reference desk: assessing and improving student learning8 cited
  • 2002Education for Digital Reference Services8 cited
  • 2019

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Provision of consumer health information in Alberta's Rural Public Libraries
8 cited
  • 2009Making the invisible visible : public library reference service as epistemic practice5 cited
  • 2005Diskurser i referenssamtalet En diskurspsykologisk studie2 cited