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Tools for innovators : creative strategies for managing public sector organizations

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Public Policy and Administration Research Public Administration in Developing Nations Innovative Approaches in Technology and Social Development

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1. Understanding and Applying Innovation Strategies in the Public Sector. Part One: Public Sector Innovation Tools. 2. Strategic Planning. 3. Reengineering. 4. Total Quality Management. 5. Benchmarking and Performance Management. 6. Team Management. 7. Privatization. Part Two: Learning from Public Sector Cases. 8. Management Innovation in the New York City Department of Parks and Recreation. 9. Innovation in Collaboration with Business and Nonprofits: The Indianapolis Private Industry Council. 10. America Works: A Private Company Carrying Out a Public Service.

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