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EXECUTIVE OVERVIEW. The New Business Environment Has Changed--and Cost Information Must Change with It. Total Cost Management in a Nutshell. The Role of TCM in Supporting Competitive Advantage. TCM PRINCIPLES. The Whys and Hows of BPA. Performing Process Value Analysis. Using Process Value Analysis to Guide Improvement Efforts. ABC--What It Is and Where It Came From. Activity-Based Process Costing. Activity-Based Object Costing. Using ABC Information. ABC Costing--a Tool-Kit. Improving Performance Measures. Decision Support. IMPLEMENTATION. Implementing TCM. Conclusion. Bibliography.
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