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The Discourse of Online Consumer Reviews
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  • 2018“This is the destiny, darling”: Relational acts in Chinese management responses to online consumer reviews41 cited
  • 2020Responding to negative hotel reviews: A cross-linguistic perspective on online rapport-management40 cited
  • 2015Post-Industrial Cultural Criticism37 cited
  • 2017Evaluation in political discourse addressed to women: Appraisal analysis of Cosmopolitan’s online coverage of the 2014 US midterm elections35 cited
  • 2017Algorithmuskulturen29 cited
  • 2017Adaptability in online consumer reviews: Exploring genre dynamics and interactional choices28 cited
  • 2016Critical Approaches to Discourse Analysis Across Disciplines28 cited
  • 2018A discourse analysis of pilgrimage reviews

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25 cited
  • 2024Sharing travel experiences on TripAdvisor: A genre analysis of negative hotel reviews written in French, Spanish and Italian22 cited
  • 2019Expanding our sociolinguistic horizons? Geographical thinking and the articulatory potential of commodity chain analysis21 cited