Undergraduate Students Satisfaction With Library Services in A Faculty Library in University of Education,Winneba. Ghana

Gifty Agatha Larson · Micheal Owusu-Acheaw

9 citations0/0 files storedLincoln (University of Nebraska)

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Library Science and Information Literacy Library Science and Information Web and Library Services

Abstract

This study was conducted to find out user satisfaction with services and resources at the Institute for Educational Development and Extension (IEDE) Library in University of Education, Winneba, Ghana. A descriptive survey design was adopted for the study. The questionnaire was the instrument used for data collection. The questions were both open- closed ended. The target population was 4,539 undergraduate students who patronise the library in all the nine Departments located at the North campus of the University of Education, Winneba. Ten percent population from each of the nine (9) departments was selected. In the entire total sample for the study was 454. Thus availability sampling technique was adopted for the study which means that users who were available at the time the research was carried out were asked to respond to the questionnaire after explaining to them the purpose for the study. There was a high response rate because they were retrieved right on the spot.. Data was analysed into frequency tables and percentages. Results of the study revealed that though students were satisfied with the present services, there is more room for improvement as far as the services and resources of the library are concerned. The study also provides evidence for IEDE management to allocate sufficient and regular budget as funds for items for library are more often ignored or glossed over. In addition, the findings of this study would enable management of the Institute in collaboration with library management to re- focus their attention on the library. Recommendations made included extending opening hours of the library; photocopier and printer among others are provided to enhance scholarly endeavours of users

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References

1990How to Design and Evaluate Research in Education 1995Educational Research: Competencies for Analysis and Application 2003Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system 1998Explaining User Satisfaction with Academic Libraries: Strategic Implications 2004Usage of academic libraries: the role of service quality, resources, and user characteristics 2012Public Library Information Resources, Facilities, and Services: User Satisfaction with the Edo State Central Library, Benin-City, Nigeria 2007Evaluation of library services delivery in Olabisi Onabanjo University, Ago‐Iwoye, Nigeria

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2018Are Users Satisfied with Resources and Services? the Case of Webster University Ghana Campus Library 2019Reference Services and Students’ Perception of Information Resources in the Nyong Essien Library of the University of Uyo 2022Library Use and User Satisfaction of Students on the Service Quality of the University of KwaZulu-Natal Pietermaritzburg Campus Main Library 2019Measuring Customer Satisfaction in Bowen University Library, Nigeria 2024Perceptions and Use of Library Resources Among Students in Selected Junior High Schools in Accra, Ghana

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