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FROM MEDIOCRE TO SUPERIOR WORKFORCE PERFORMANCE. Common Practices in a Workforce with Some Training. Best Practices for a Competitive Workforce. SYSTEMS APPROACH FOR WORKFORCE PERFORMANCE: FIRST STEPS. Develop and Implement a Management System. Appoint a Chief Training Officer. Develop a Working Partnership for Key Jobs. Enhance or Reengineer the Basic Processes. Identify Performance Requirements of Key Jobs. DESIGN A PERFORMANCE SYSTEM FOR KEY JOBS. Design Personal--Development Tasks and a Performance--Based Curriculum. Develop a Delivery--System Strategy. Develop On--the--Job Training Assignments. Develop Support Systems for Key Jobs. Investigate Electronic Performance Support Systems. Develop Reward and Recognition Programs. Evaluate Job Performance. Implement Measurements and Benchmarking. HOW TO JUSTIFY A COMPETITIVE WORKFORCE. Determine Cost of Poor Performance. Use New Justification Methods. REQUIRED LEADERSHIP FROM SENIOR EXECUTIVES. Optimize the Organization and Staff Programs. Decisions for Creating a Competitive Workforce. Essential Messages for Executive Management. References and Suggested Readings.
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