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• 2022The impacts of total quality management practices in Algerian higher education institutions35 cited
• 1999How organizational culture influences outcome information utilization35 cited
• 2011Effects of Quality Management Practices and Concurrent Engineering in Business Performance33 cited
• 2014Adoption of quality management practices29 cited
• 1997What's “New” About the Balanced Approach?17 cited
• 2002The Possibility of Promoting User Participation in Working with High-risk Youth12 cited
• 2000The Management Audit as a Teaching Tool in Social Work Administration9 cited
• 2008Reassessment of the Application of TQM in the Public Sector9 cited
• 1997La evaluación de los centros educativos : una aproximación a un enfoque sistémico9 cited
• 2010The Changing Nature of Accountability in Administrative Practice8 cited
• 1998A Field Education Model for Developing Quality Agency Partnerships6 cited