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Relational Governance Mediates the Effect of Formal Contracts on BPO Performance
16 references·0 citing·48 second hop
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References

  • 2002Do formal contracts and relational governance function as substitutes or complements?3,663 cited
  • 1998An Empirical Investigation of Information Technology Sourcing Practices: Lessons from Experience11,005 cited
  • 1997THE EFFECTS OF PARTNER AND RELATIONSHIP CHARACTERISTICS ON ALLIANCE OUTCOMES.906 cited
  • 1998Assessing psychological contracts: issues, alternatives and measures749 cited
  • 1998Strategic Intent for IT Outsourcing489 cited
  • 2009The Role of Service Level Agreements in Relational Management of Information Technology Outsourcing: An Empirical Study1489 cited
  • 2004IT Outsourcing Success: A Psychological Contract Perspective489 cited
  • 2000Exploring information technology outsourcing relationships: theory and practice454 cited
  • 2004IT Outsourcing Strategies: Universalistic, Contingency, and Configurational Explanations of Success430 cited
  • 2007Complementarity and Evolution of Contractual Provisions: An Empirical Study of IT Services Contracts363 cited
  • 2004It and Business Process Outsourcing: The Knowledge Potential246 cited
  • 2005Information systems outsourcing relationship factors228 cited
  • 2005Multisourcing: Moving Beyond Outsourcing to Achieve Growth And Agility178 cited
  • 1996Varieties of Value in the Consumption Satisfaction Response167 cited

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  • 1951The Human Group.146 cited
  • 2005Moments of Governance in is Outsourcing: Conceptualizing Effects of Contracts on Value Capture and Creation123 cited
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