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Service is Front Stage: Positioning Services for Value Advantage
0 references·16 citing·52 second hopsampled
Service is Front Stage: Positioning Services for Value Advantage (2006)Service is Front Stage: Positioning Servi…An Analytical Framework for Value Co-Production in Services (2015)An Analytical Framework for V…The supplier's side of outsourcing: Taking over activities and blurring organizational boundaries (2014)The supplier's side of outsou…The transition from products to solutions: External business model fit and dynamics (2013)The transition from products …Services and organisational innovation: the right mix for value creation (2013)Services and organisational i…Multi‐dimensional nature of service innovation (2011)Multi‐dimensional nature of s…A service-oriented analysis of online product classification methods (2011)A service-oriented analysis o…Toward a Science of Service Systems Value and Symbols (2010)Toward a Science of Service S…Service Worlds (2010)Service WorldsDynamics of value co-creation in complex IT service engagements (2010)Dynamics of value co-creation…Collaborative Innovation and Service Systems (2010)Collaborative Innovation and …A VSA-SS Approach to Healthcare Service Systems the Triple Target of Efficiency, Effectiveness and Sustainability (2010)A VSA-SS Approach to Healthca…Service innovation through dynamic knowledge management (2009)Service innovation through dy…Evaluation of customer satisfaction for PSS design (2009)Evaluation of customer satisf…Service System Innovation (2008)Service System InnovationService science: Catalyst for change in business school curricula (2008)Service science: Catalyst for…Designing a service science discipline with discipline (2008)Designing a service science d…The Strength of Weak Ties (1973)Structural equation modeling in practice: A review and recommended two-step approach. (1988)To Parcel or Not to Parcel: Exploring the Question, Weighing the Merits (2002)Human capital, service innovation advantage, and business performance (2016)The place of waste: Changing business value for the circular economy (2018)Collaborative innovation and sustainability in the food supply chain- evidence from farmer producer organisations (2020)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Service CAD system to integrate product and human activity for total value (2009)Hybrid value creation: a systematic review of an evolving research area (2011)Product service-systems implementation: A customized framework to enhance sustainability and customer satisfaction (2018)Information and Consumer Behavior (1970)Marketing management: analysis. planning. implementation and control (2000)Evolving to a New Dominant Logic for Marketing (2003)Determinants of negative word-of-mouth communication using social networking sites (2016)The efficiency of mobile media richness across different stages of online consumer behavior (2019)The Effect of Price Verification, Product Display, Assortment Satisfaction upon Overall Satisfaction, Online Repatronage Intention, and Customer Loyalty (2021)Motivation and Personality (1997)From ‘Ego’ to ‘Eco’ in B2B Relationships (2013)Health care as a worldwide concern. Insights on the Italian and Indian health care systems and PPPs from a VSA perspective (2014)Service System Platforms to improve value co-creation: insights for Translational Medicine (2015)The Nature of the Firm (1937)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Conceptualizing business models in industrial networks (2016)Green supplier selection for sustainable development of the automotive industry using grey decision‐making (2018)Application of gray DEMATEL-ANP in green-strategic sourcing (2021)The Structure of Scientific Revolutions (1963)The System of Professions: An Essay on the Division of Expert Labor. (1990)Service Innovation and Customer Co-development (2010)Commentary—Toward a Research Agenda for Human-Centered Service System Innovation (2015)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Exploring IT entrepreneurs' dynamic capabilities using Q‐technique (2012)The Role of Intellectual Capital and Entrepreneurial Characteristics as Innovation Drivers (2014)The Impacts of Knowledge Management Practices on Innovation Activities in High- and Low-Tech Firms (2021)Content Analysis: An Introduction to its Methodology. (1984)A systemic logic for platform business models (2018)Drivers and Outcomes of Business Model Innovation—Micro, Small and Medium-Sized Enterprises Perspective (2019)Facilitating business model innovation: The influence of sustainability and the mediating role of strategic orientations (2021)Learning Cognitive and Emotional Intelligence Competencies Through Graduate Management Education (2002)Managers, not MBA's: a hard look at the soft practice of managing and management development (2004)How Business Schools Lost Their Way (2005)Embedding the new discipline of service science: A service science research agenda (2009)Penser la formation en gestion (2016)Enjoyable queuing and waiting time (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Exploration and Exploitation in Organizational Learning (1991)Structure and Dynamics of a “T-Shaped” Knowledge: From Individuals to Cooperating Communities of Practice (2012)Connectivity in Service Systems (2013)Multi-sided marketplaces and the transformation of retail: A service systems perspective (2019)
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  • 2013The transition from products to solutions: External business model fit and dynamics112 cited
  • 2009Evaluation of customer satisfaction for PSS design111 cited
  • 2011Multi‐dimensional nature of service innovation103 cited
  • 2008Designing a service science discipline with discipline98 cited
  • 2010Toward a Science of Service Systems Value and Symbols95 cited
  • 2009Service innovation through dynamic knowledge management77 cited
  • 2014The supplier's side of outsourcing: Taking over activities and blurring organizational boundaries70 cited
  • 2010A VSA-SS Approach to Healthcare Service Systems the Triple Target of Efficiency, Effectiveness and Sustainability55 cited
  • 2011A service-oriented analysis of online product classification methods52 cited
  • 2008Service science: Catalyst for change in business school curricula40 cited
  • 2015An Analytical Framework for Value Co-Production in Services39 cited
  • 2010Service Worlds35 cited
  • 2010Collaborative Innovation and Service Systems33 cited
  • 2013Services and organisational innovation: the right mix for value creation31 cited
  • 2010

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Dynamics of value co-creation in complex IT service engagements
26 cited
  • 2008Service System Innovation23 cited