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ChapterService Innovation and Customer Co-development

Bo Edvardsson2010

Chapter2010

Service Innovation and Customer Co-development

Bo Edvardsson · Anders Gustafsson · Per Kristensson · Lars Witell

80 citations·0/0 files stored·Service science: research and innovations in the service economy

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Service and Product Innovation Customer Service Quality and Loyalty Innovative Approaches in Technology and Social Development

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References

2003Evolving to a New Dominant Logic for Marketing 2007Service-dominant logic: continuing the evolution 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters 1993From value chain to value constellation: designing interactive strategy.2008Service logic revisited: who creates value? And who co‐creates?2006Competing through service: Insights from service-dominant logic 2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions 1994Towards the Fifth‐generation Innovation Process

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2012The elixir (or burden) of youth? Exploring differences in innovation between start-ups and established firms 2018Bulding ambidexterity through creativity mechanisms: Contextual drivers of innovation success 2016Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems 2012Value Transformation in the Mobile Service Ecosystem: A Study of App Store Emergence and Growth 2014How does cooperation affect innovation in micro-enterprises?

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Year2010

Typechapter

Published2010-01-01

VenueService science: research and innovations in the service economy

ISSN-L1865-4924

Languageen

Citations80

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-1-4419-1628-0_24

openalex_workW1520964282

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2015Does online collaboration with customers drive innovation performance?

2019The Trajectory Touchpoint Technique: A Deep Dive Methodology for Service Innovation

2022Creating harmony through a plethora of interests, resources and actors: the challenging task of orchestrating the service ecosystem