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Service Innovation and Customer Co-development
16 references·16 citing·33 second hopsampled
Service Innovation and Customer Co-development (2010)Service Innovation and Customer Co-develo…Service Management and Marketing (2011)Service Management and Market…Toward a conceptual foundation for service science: Contributions from service-dominant logic (2008)Toward a conceptual foundatio…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …Key strategies for the successful involvement of customers in the co‐creation of new technology‐based services (2008)Key strategies for the succes…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)The Service-dominant Logic of…Customer value propositions in business markets. (2006)Customer value propositions i…Competing through service: Insights from service-dominant logic (2006)Competing through service: In…A research manifesto for services science (2006)A research manifesto for serv…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Designing Virtual Customer Environments for New Product Development: Toward a Theory (2002)Designing Virtual Customer En…An Exploratory Investigation of User Involvement in New Service Development (2002)An Exploratory Investigation …Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Customer Contributions to Quality: A Different View of the Customer-Oriented Firm (1996)Customer Contributions to Qua…Towards the Fifth‐generation Innovation Process (1994)Towards the Fifth‐generation …From value chain to value constellation: designing interactive strategy. (1993)From value chain to value con…Creating harmony through a plethora of interests, resources and actors: the challenging task of orchestrating the service ecosystem (2022)Creating harmony through a pl…Service co-creation on social media: varieties and measures among nonprofit organizations (2021)Service co-creation on social…How does value co-creation transform quality of life at the bottom of the pyramid? (2021)How does value co-creation tr…The Trajectory Touchpoint Technique: A Deep Dive Methodology for Service Innovation (2019)The Trajectory Touchpoint Tec…How to Make Living Labs More Financially Sustainable? Case Studies in Italy and the Netherlands (2019)How to Make Living Labs More …Creating sustainable customer value through digitality (2019)Creating sustainable customer…Bulding ambidexterity through creativity mechanisms: Contextual drivers of innovation success (2018)Bulding ambidexterity through…Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems (2016)Seamless Service? On the Role…Service Design for Coproduced Service Excellence (2015)Service Design for Coproduced…Does online collaboration with customers drive innovation performance? (2015)Does online collaboration wit…A Service Science Perspective on the Role of ICT in Service Innovation (2015)A Service Science Perspective…How does cooperation affect innovation in micro-enterprises? (2014)How does cooperation affect i…Grundlagen service-orientierter Geschäftsmodelle (2013)Grundlagen service-orientiert…Advancing Innovation in Professional Service Firms: Insights from the Service-Dominant Logic (2013)Advancing Innovation in Profe…Value Transformation in the Mobile Service Ecosystem: A Study of App Store Emergence and Growth (2012)Value Transformation in the M…The elixir (or burden) of youth? Exploring differences in innovation between start-ups and established firms (2012)The elixir (or burden) of you…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Value co-creation in service logic: A critical analysis (2011)Critical service logic: making sense of value creation and co-creation (2012)Increasing Returns and Long-Run Growth (1986)The Knowledge-Creating Company (1995)The service system is the basic abstraction of service science (2009)Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Successful industrial innovation: critical factors for the 1990s (1992)Technological innovation in the semiconductor industry: A case study of the International Technology Roadmap for Semiconductors (ITRS) (2002)Relationships between innovation stimulus, innovation capacity, and innovation performance (2006)The Sources of Innovation (2007)Modeling the relative efficiency of national innovation systems (2011)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Satisfaction: a behavioral perspective on the consumer (2010)Institutions and axioms: an extension and update of service-dominant logic (2015)On value and value co-creation: A service systems and service logic perspective (2008)The Affective Consequences of Service Work (1993)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)A definition for gamification: anchoring gamification in the service marketing literature (2016)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 1993From value chain to value constellation: designing interactive strategy.2,050 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 2006Competing through service: Insights from service-dominant logic1,704 cited
  • 2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
  • 1994Towards the Fifth‐generation Innovation Process1,470 cited
  • 2011Service Management and Marketing1,414 cited
  • 2006A research manifesto for services science1,053 cited
  • 2002Designing Virtual Customer Environments for New Product Development: Toward a Theory1,025 cited
  • 1996Customer Contributions to Quality: A Different View of the Customer-Oriented Firm794 cited
  • 2006Customer value propositions in business markets.630 cited
  • 2002An Exploratory Investigation of User Involvement in New Service Development605 cited
  • 2008Toward a conceptual foundation for service science: Contributions from service-dominant logic

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575 cited
  • 2008Key strategies for the successful involvement of customers in the co‐creation of new technology‐based services482 cited
  • Cited by

    • 2012The elixir (or burden) of youth? Exploring differences in innovation between start-ups and established firms153 cited
    • 2018Bulding ambidexterity through creativity mechanisms: Contextual drivers of innovation success92 cited
    • 2016Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems74 cited
    • 2012Value Transformation in the Mobile Service Ecosystem: A Study of App Store Emergence and Growth72 cited
    • 2014How does cooperation affect innovation in micro-enterprises?62 cited
    • 2015Does online collaboration with customers drive innovation performance?49 cited
    • 2019The Trajectory Touchpoint Technique: A Deep Dive Methodology for Service Innovation47 cited
    • 2022Creating harmony through a plethora of interests, resources and actors: the challenging task of orchestrating the service ecosystem43 cited
    • 2015A Service Science Perspective on the Role of ICT in Service Innovation38 cited
    • 2019Creating sustainable customer value through digitality25 cited
    • 2021How does value co-creation transform quality of life at the bottom of the pyramid?21 cited
    • 2015Service Design for Coproduced Service Excellence19 cited
    • 2021Service co-creation on social media: varieties and measures among nonprofit organizations18 cited
    • 2019How to Make Living Labs More Financially Sustainable? Case Studies in Italy and the Netherlands15 cited
    • 2013Advancing Innovation in Professional Service Firms: Insights from the Service-Dominant Logic15 cited
    • 2013Grundlagen service-orientierter Geschäftsmodelle13 cited