Making Quality Critical: New Perspectives on Organizational Change

Adrian John Wilkinson · Hugh Christopher Willmott

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Management Systems and Quality Improvement Quality and Supply Management Organizational Change and Leadership

Abstract

This edited collection presents a critical assessment of quality initiative. Key issues in the theory and practice of quality management are addressed and examined, including those concerned with employee involvement, organizational change and managerial work. Providing insights drawn from the research of leading academics in the field, this volume offers an alternative to the often prescriptive wisdom offered in the management literature. It should be of interest to researchers, students and teachers alike.

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