SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Defining and relating price, perceived quality, and perceived value
0 references·16 citing·43 second hopsampled
Defining and relating price, perceived quality, and perceived value (1987)Defining and relating price, perceived qu…Using government websites to enhance democratic E-governance: A conceptual model for evaluation (2019)Using government websites to …Perceived quality in higher education: an empirical study (2013)Perceived quality in higher e…SQM‐HEI – determination of service quality measurement of higher education in India (2011)SQM‐HEI – determination of se…Social exchanges as motivators of hotel employees’ organizational citizenship behavior: The proposition and application of a new three-dimensional framework (2011)Social exchanges as motivator…The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea (2010)The impact of tour quality an…Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions (2009)Service Quality and Student S…Determinants of Restaurant Customers' Loyalty Intentions: A Mediating Effect of Relationship Quality (2008)Determinants of Restaurant Cu…Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants and Their Relationship to Customer Satisfaction and Behavioral Intentions (2008)Determinants of Customer-Perc…Are highly satisfied restaurant customers really different? A quality perception perspective (2008)Are highly satisfied restaura…Evaluating service quality in universities: a service department perspective (2007)Evaluating service quality in…Customers’ expectations of service in Greek fitness centers (2005)Customers’ expectations of se…A Review and Critique of Research Using Servqual (2004)A Review and Critique of Rese…Developing a Visitor Satisfaction Monitoring Methodology: Quality Gaps, Crowding and Some Results (2003)Developing a Visitor Satisfac…Service quality to service loyalty: A relationship which goes beyond customer services (1998)Service quality to service lo…Customer expectations versus perceptions of service performance in the foodservice industry (1998)Customer expectations versus …Beyond service quality dimensions in higher education and towards a service contract (1997)Beyond service quality dimens…Significance tests and goodness of fit in the analysis of covariance structures. (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)DEVELOPING DESTINATION LOYALTY: THE CASE OF HAINAN ISLAND (2013)The influence of destination image and tourist satisfaction on tourist loyalty: a case study of Chinese tourists in Korea (2016)Expanding theory of tourists’ destination loyalty: The role of sensory impressions (2019)The Behavioral Consequences of Service Quality (1996)Service Quality, Satisfaction, and Intent to Return in Event Sport Tourism (2008)SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION (2010)Service quality, customer satisfaction and loyalty in automobile repair services sector (2015)Emotion And Adaptation (1991)Measuring Service Quality: A Reexamination and Extension (1992)Electronic Meal Experience: A Content Analysis of Online Restaurant Comments (2010)Predictors of Relationship Quality and Loyalty in the Chain Restaurant Industry (2010)The impact of social media reviews on restaurant performance: The moderating role of excellence certificate (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Comparative fit indexes in structural models. (1990)Managing customer citizenship behaviour: The moderating roles of employee responsiveness and organizational reassurance (2016)Is corporate social responsibility (CSR) participation the pathway to foster meaningful work and helping behavior for millennials? (2018)The mediating roles of gratitude and obligation to link employees’ social exchange relationships and prosocial behavior (2020)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)International tourism networks (2004)A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention (2014)Analysis of satisfiers and dissatisfiers in online hotel reviews on social media (2016)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Linking a service‐driven market orientation to service quality (2006)SERVICE QUALITY ASSESSMENT IN A GREEK HIGHER EDUCATION INSTITUTE (2008)An Exploratory Research on the Stakeholders of a University (2010)Research methods for business: A skill building approach (1993)SERVQUAL: Measuring Higher Education Service Quality in Thailand (2014)Students as customers in higher education: reframing the debate (2016)The effects of service quality on student loyalty: the mediating role of student satisfaction (2016)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived service quality in fast‐food restaurants: empirical evidence from China (2010)An Empirical Study of the Effects of Service Quality, Perceived Value, Corporate Image, and Customer Satisfaction on Behavioral Intentions in the Taiwan Quick Service Restaurant Industry (2013)Service Quality, Customers’ Satisfaction and the Moderating Effects of Gender: A Study of Arabic Restaurants (2016)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Gameful civic engagement: A review of the literature on gamification of e-participation (2020)Success Factors Influencing Citizens’ Adoption of IoT Service Orchestration for Public Value Creation in Smart Government (2020)The effects of information literacy on trust in government websites: Evidence from an online experiment (2020)The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time (2010)The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination (2011)An Empirical Analysis of Synthesizing the Effects of Festival Quality, Emotion, Festival Image and Festival Satisfaction on Festival Loyalty: A Case Study of Macau Food Festival (2014)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

No references inside the corpus for this window.

Cited by

  • 2010The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea414 cited
  • 2009Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions335 cited
  • 1998Service quality to service loyalty: A relationship which goes beyond customer services328 cited
  • 2008Are highly satisfied restaurant customers really different? A quality perception perspective314 cited
  • 2011Social exchanges as motivators of hotel employees’ organizational citizenship behavior: The proposition and application of a new three-dimensional framework225 cited
  • 2019Using government websites to enhance democratic E-governance: A conceptual model for evaluation218 cited
  • 2004A Review and Critique of Research Using Servqual179 cited
  • 2008Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants and Their Relationship to Customer Satisfaction and Behavioral Intentions165 cited
  • 1997Beyond service quality dimensions in higher education and towards a service contract154 cited
  • 1998Customer expectations versus perceptions of service performance in the foodservice industry153 cited
  • 2011SQM‐HEI – determination of service quality measurement of higher education in India148 cited
  • 2005Customers’ expectations of service in Greek fitness centers144 cited
  • 2003

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Developing a Visitor Satisfaction Monitoring Methodology: Quality Gaps, Crowding and Some Results
136 cited
  • 2007Evaluating service quality in universities: a service department perspective123 cited
  • 2013Perceived quality in higher education: an empirical study113 cited
  • 2008Determinants of Restaurant Customers' Loyalty Intentions: A Mediating Effect of Relationship Quality112 cited