Operations Management: Quality and Competitiveness in a Global Environment

Roberta S. Russell · Bernard W. Taylor

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Management and Optimization Techniques Quality and Supply Management Operations Management Techniques

Abstract

Preface.PART ONE: DESIGNING A PRODUCTIVE SYSTEM.1. Operations and Competitiveness.2. Operations Strategy.3. Quality Management.4. Statistical Process Control.5. Products and Services.6. Processes, Technology, and Capacity.7. Facilities.8. Human Resources.9. Project Management.PART TWO: OPERATING THE PRODUCTIVE SYSTEM.10. Operational Decision-Making Tools: Transportation and Transshipment Models.11. Forecasting.12. Inventory Management.13. Aggregate Planning.14. Resource Planning.15. Lean Production.16. Scheduling.17. Waiting Line Analysis for Service Improvement.EPILOGUE.APPENDIX A-Normal Curve Areas.SOLUTIONS TO SELECTED ODD-NUMBERED PROBLEMS.INDEX.

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