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Public Library Users and Uses: A Market Research Handbook
0 references·3 citing·14 second hop
Public Library Users and Uses: A Market Research Handbook (1989)Public Library Users and Uses: A Market R…Structural and individual influences on information behavior : a national study of adolescents' use of public libraries (2009)Structural and individual inf…Service quality: An unobtrusive investigation of interlibrary loan in large public libraries in Canada (1994)Service quality: An unobtrusi…A time series analysis of use of public libraries in Tokyo (1991)A time series analysis of use…A Service Quality Model and its Marketing Implications (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)IDENTIFYING WHAT SERVICES NEED TO BE IMPROVED BY MEASURING THE LIBRARY’S PERFORMANCE (2007)Individual differences in service quality assessment (2009)Understanding perceived service quality and satisfaction (2012)Patterns of Adult Library Use: a Regression and Path Analysis (1973)The Library's Public: A Report of the Public Library Inquiry (1976)The Development and Testing of a Conceptual Model of Public Library User Behavior (1980)A test of the function predicting the book circulation in public libraries by multiple linear regression analysis (1992)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Practice of Social Research (1989)Principles and Practice of Structural Equation Modeling (1998)Modeling individual‐level information behavior: A person‐in‐environment (PIE) framework (2010)
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  • 1994Service quality: An unobtrusive investigation of interlibrary loan in large public libraries in Canada44 cited
  • 2009Structural and individual influences on information behavior : a national study of adolescents' use of public libraries5 cited
  • 1991A time series analysis of use of public libraries in Tokyo3 cited

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