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Retailing in the New Millennium
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Retailing in the New Millennium (2002)Retailing in the New MillenniumThe Service Imperative in the Retailing Industry (2011)The Service Imperative in the…Electronic markets and electronic hierarchies (1987)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Arcs of integration: an international study of supply chain strategies (2001)
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  • 2011The Service Imperative in the Retailing Industry5 cited

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