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Service Level Management - Challenges and their Relevance from the Customers' Point of View
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Service Level Management - Challenges and their Relevance from the Customers' Point of View (2010)Service Level Management - Challenges and…Towards a Framework of Influence Factors for Value Co-creation in Service Systems (2015)Towards a Framework of Influe…A Capability Framework for IT Service Integration and Management in Multi-Sourcing (2015)A Capability Framework for IT…Business Cost Budgets (2012)Business Cost BudgetsA methodical procedure for designing consumer oriented on-demand IT service propositions (2010)A methodical procedure for de…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Evolving to a New Dominant Logic for Marketing (2003)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Qualitative Methods in Management Research (1993)Capital Budgeting Decision, The: Economic Analysis of Investment Projects (1981)Investment Appraisal: Methods and Models (2007)Organizations in Action: Social Science Bases of Administrative Theory. (1968)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Qualitative Inhaltsanalyse : Grundlagen und Techniken (2003)
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  • 2012Business Cost Budgets9 cited
  • 2010A methodical procedure for designing consumer oriented on-demand IT service propositions9 cited
  • 2015A Capability Framework for IT Service Integration and Management in Multi-Sourcing9 cited
  • 2015Towards a Framework of Influence Factors for Value Co-creation in Service Systems5 cited

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