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Foreword Preface Critical Need for Organizational Learning in a World of Rapid Change Clarifying the Key Issues in Organizational Learning World Class Theories of Organizational Learning The Organizational Learning Systems Model The Portal for New Information: The Environmental Interface Subsystem The Dynamics of Knowledge Creation: The Action/Reaction Subsystem Knowledge and the Organizational Social Fabric: The Dissemination and Diffusion Subsystem The Essence of the Learning System: The Meaning and Memory Subsystem Steps and Strategies for Building Organizational Learning Appendices Organizational Learning System Model Instrument Resources Index
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