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Infinite possibility: creating customer value on the digital frontier
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  • 2014Technology as a Catalyst of Change: Enablers and Barriers of the Tourist Experience and Their Consequences161 cited
  • 2015Conceptualizing Structured Experiences85 cited
  • 2015The Effects of the Internet of Things and Big Data to Organizations and Their Knowledge Management Practices59 cited
  • 2016ORGANISATIONAL CULTURE AND LEADERSHIP AS MEDIATORS OF SERVICE INNOVATION AND FIRM COMPETITIVENESS: A STUDY OF AN EMERGING ECONOMY42 cited
  • 2016Innovation Through Co-creation: Towards an Understanding of Technology-Facilitated Co-creation Processes in Tourism39 cited
  • 2019Digital customer experience: the risk of ignoring the non-digital experience37 cited
  • 2016Design‐Driven Innovation in Retailing: An Empirical Examination of New Services in Car Dealership23 cited
  • 2024Creating and Capturing Value with Physical-Digital Experiential Consumer Offerings18 cited
  • 2015Dimensions of Real and Virtual Consumer Experiences12 cited
  • 2012Toward the Age of Neo-Entrepreneurs9 cited
  • 2016Two countries, eight museums3 cited
  • 2021Museumverse. A New Typology for User Positioning in Museum Dissemination2 cited

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