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Managing service in food and beverage operations
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Managing service in food and beverage operations (1985)Managing service in food and beverage ope…PENGARUH TENAGA TATA HIDANG PARIWISATA TERHADAP KUALITAS PELAYANAN DI HOTEL (2019)PENGARUH TENAGA TATA HIDANG P…Relationship between customer complaint behavior and demographic characteristics: A study of hotel restaurants' patrons (2005)Relationship between customer…A Cross-cultural comparison of customer complaint behavior in restaurants in hotels (2005)A Cross-cultural comparison o…EVALUATION OF EMPLOYEES INITIAL ORIENTATION AND ON-THE-JOB TRAINING IN MID- TO LARGE-SIZED HOTELS IN THE TWIN CITIES WITH REGARD TO SERVICE TRAINING (2002)EVALUATION OF EMPLOYEES INITI…Commitment and Turnover in Resort Jobs (1997)Commitment and Turnover in Re…Motivation through the design of work: test of a theory (1976)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)Locus of Control vs. Employee Empowerment and the Relationship with Hotel Managers' Job Satisfaction (2006)The Effects of Organizational Cynicism on Job Attitudes an Empirical Study on Teaching Hospitals in Egypt (2013)The Impact of Organizational Cynicism on Organizational Commitment: An Applied Study on Teaching Hospitals in Egypt (2013)Mind, Self, and Society (2015)Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context (2014)Exploring the emotional side of price fairness perceptions and its consequences (2020)Consumer complaining behavior in hospitality management (2021)Business Research Methods (2022)Advances in Consumer Research (2025)Training effectiveness Accounting for individual characteristics and the work environment (1995)Encyclopedia of Tourism (2002)Service Quality Management in Hospitality, Tourism, and Leisure (2013)Tourism for development : empowering communities (2002)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Cross-Cultural Tourist Research: A Meta-Analysis (2012)The Effect of Cognitive Dissonance Theory and Brand Loyalty on Consumer Complaint Behaviors: A Cross-Cultural Study (2023)
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  • 2005Relationship between customer complaint behavior and demographic characteristics: A study of hotel restaurants' patrons53 cited
  • 1997Commitment and Turnover in Resort Jobs52 cited
  • 2005A Cross-cultural comparison of customer complaint behavior in restaurants in hotels31 cited
  • 2019PENGARUH TENAGA TATA HIDANG PARIWISATA TERHADAP KUALITAS PELAYANAN DI HOTEL4 cited
  • 2002EVALUATION OF EMPLOYEES INITIAL ORIENTATION AND ON-THE-JOB TRAINING IN MID- TO LARGE-SIZED HOTELS IN THE TWIN CITIES WITH REGARD TO SERVICE TRAINING0 cited

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