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PREVENTIVE PRODUCT RETURNS MANAGEMENT SYSTEMS - A REVIEW AND MODEL
16 references·3 citing·51 second hop
PREVENTIVE PRODUCT RETURNS MANAGEMENT SYSTEMS - A REVIEW AND MODEL (2014)PREVENTIVE PRODUCT RETURNS MANAGEMENT SYS…Positioning and Presenting Design Science Research for Maximum Impact1 (2013)Positioning and Presenting De…Return Shipping Policies of Online Retailers: Normative Assumptions and the Long-Term Consequences of Fee and Free Returns (2012)Return Shipping Policies of O…The place of the literature review in grounded theory research (2010)The place of the literature r…“Bricks and Clicks”: The Impact of Product Returns on the Strategies of Multichannel Retailers (2010)“Bricks and Clicks”: The Impa…Are Product Returns a Necessary Evil? Antecedents and Consequences (2009)Are Product Returns a Necessa…Optimal Pricing and Return Policies for Perishable Commodities (2008)Optimal Pricing and Return Po…Adoption of Virtual Try-on technology for online apparel shopping (2008)Adoption of Virtual Try-on te…From the Editors: What Grounded Theory is Not (2006)From the Editors: What Ground…Attitude and age differences in online buying (2005)Attitude and age differences …A Bargaining Theory of Distribution Channels (2003)A Bargaining Theory of Distri…Supply Chain Operations Reference Model Version 5.0: A New Tool to Improve Supply Chain Efficiency and Achieve Best Practice (2001)Supply Chain Operations Refer…Remote Purchase Environments: The Influence of Return Policy Leniency on Two-Stage Decision Processes (2001)Remote Purchase Environments:…Synthesizing Research: A Guide for Literature Reviews (1998)Synthesizing Research: A Guid…Doing grounded theory : issues and discussions (1998)Doing grounded theory : issue…Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Customer Satisfaction, Produc…Grounded Theory and Organizational Research (1986)Grounded Theory and Organizat…Investigating Returns Management across E-Commerce Sectors and Countries: Trends, Perspectives, and Future Research (2024)Investigating Returns Managem…Social-Data Driven Sales Processes in Local Clothing Retail Stores (2016)Social-Data Driven Sales Proc…A Review: Customer Returns in Fashion Retailing (2016)A Review: Customer Returns in…Social Theory and Social Structure (1958)Design Science in Information Systems Research1 (2004)Building theories from case study research (2009)Toward Meaningful Engagement: A Framework for Design and Research of Gamified Information Systems1 (2017)Design Science Research Contributions: Finding a Balance between Artifact and Theory (2018)HTMT2–an improved criterion for assessing discriminant validity in structural equation modeling (2021)Analyzing social settings : a guide to qualitative observation and analysis (1971)Theoretical Sensitivity: Advances in the Methodology of Grounded Theory (1978)CASE Tools as Organizational Change: Investigating Incremental and Radical Changes in Systems Development (1993)Beyond Neopositivists, Romantics, and Localists: A Reflexive Approach to Interviews in Organizational Research (2003)Reducing Confusion about Grounded Theory and Qualitative Content Analysis: Similarities and Differences (2014)The Discovery of Grounded Theory (2017)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)A model of acceptance of augmented-reality interactive technology: the moderating role of cognitive innovativeness (2014)Purchase intention and purchase behavior online: A cross-cultural approach (2020)User Acceptance of Virtual Reality: An Extended Technology Acceptance Model (2020)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The balanced scorecard : measures that drive performance (1992)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Perishable Inventory Theory: A Review (1982)An Industry Equilibrium Analysis of Downstream Vertical Integration (1983)Managing Channel Profits (1983)Supply Chain Coordination Under Channel Rebates with Sales Effort Effects (2002)Closed-Loop Supply Chain Models with Product Remanufacturing (2004)Perspectives in supply chain risk management (2006)Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design (2003)Firm Strategies in the “Mid Tail” of Platform-Based Retailing (2011)The Impact of Cross-Channel Integration on Retailers’ Sales Growth (2015)The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment (2018)The Discovery of Grounded Theory: Strategies for Qualitative Research. 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References

  • 2013Positioning and Presenting Design Science Research for Maximum Impact13,052 cited
  • 1998Doing grounded theory : issues and discussions2,952 cited
  • 2006From the Editors: What Grounded Theory is Not2,859 cited
  • 1997Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services1,380 cited
  • 1986Grounded Theory and Organizational Research1,225 cited
  • 1998Synthesizing Research: A Guide for Literature Reviews1,198 cited
  • 2008Optimal Pricing and Return Policies for Perishable Commodities817 cited
  • 2008Adoption of Virtual Try-on technology for online apparel shopping670 cited
  • 2010“Bricks and Clicks”: The Impact of Product Returns on the Strategies of Multichannel Retailers506 cited
  • 2010The place of the literature review in grounded theory research488 cited
  • 2001Remote Purchase Environments: The Influence of Return Policy Leniency on Two-Stage Decision Processes434 cited
  • 2003A Bargaining Theory of Distribution Channels362 cited
  • 2005Attitude and age differences in online buying351 cited
  • 2009Are Product Returns a Necessary Evil? Antecedents and Consequences346 cited
  • 2001Supply Chain Operations Reference Model Version 5.0: A New Tool to Improve Supply Chain Efficiency and Achieve Best Practice

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251 cited
  • 2012Return Shipping Policies of Online Retailers: Normative Assumptions and the Long-Term Consequences of Fee and Free Returns229 cited
  • Cited by

    • 2024Investigating Returns Management across E-Commerce Sectors and Countries: Trends, Perspectives, and Future Research16 cited
    • 2016A Review: Customer Returns in Fashion Retailing14 cited
    • 2016Social-Data Driven Sales Processes in Local Clothing Retail Stores6 cited