Reviewing and Mapping the Digital Transformation Process of SMEs

Abstract

Digital transformation is crucial for SMEs as it enhances organizational efficiency, productivity, and competitiveness by enabling process automation, cost reduction, and faster decision-making. It also allows SMEs to leverage emerging technologies, improve customer engagement, and access new markets, thereby fostering innovation and sus-tainable growth. The proposed study aims to reveal the most significant aspects regarding digital transformation in SMEs’ business environment. Even though the concept of digital transformation has gained research interest, SMEs still face significant obstacles, includ-ing limited financial resources, a shortage of skilled personnel, and resistance to change within organizational culture. A systematic literature review (SLR) on the digital trans-formation of Small and Medium Enterprises (SMEs) was conducted to reveal enablers and obstacles encountered by these businesses in their pursuit of digital maturity. The review underscores the importance of human resources and digital maturity, emphasizing the need for a digitally skilled workforce and a culture of continuous learning. Results can enforce future research on the aspect and could focus on the relationship between digital transformation and organizational performance, the role of digital entrepreneurship, and the long-term effects of digital transformation, providing valuable insights to help SMEs navigate the complexities of digital transformation and achieve sustainable growth.

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