Examining the effects of employee loyalty, work discipline, and intrinsic motivation on employee performance: A case study of Puskesmas in Nganjuk Regency, Indonesia

Abstract

This study examines the impact of employee loyalty, work discipline, and intrinsic motivation on employee performance at Puskesmas in Nganjuk Regency, East Java, Indonesia. Performance improvement is influenced by various factors, including these three elements, which significantly affect achieving organizational goals and the quality of healthcare services. Using a cross-sectional design and quantitative approach, data were collected from 105 Puskesmas employees selected through proportional random sampling. Data analysis was conducted using cross-tabulation (Cross-tab) and multiple linear regression (MLR). The findings reveal that employee loyalty, work discipline, and intrinsic motivation significantly influence employee performance, highlighting the critical role of work discipline and intrinsic motivation in enhancing performance. Although employee loyalty shows a moderate effect, it remains essential for boosting motivation and performance. These results provide valuable insights for human resource management in healthcare, emphasizing the need for strategies focused on enhancing work discipline, employee well-being, and intrinsic motivation to optimize performance. Furthermore, the findings can inform decision-making processes related to human resource management and support the development of programs that improve intrinsic motivation and work discipline to enhance service quality at Puskesmas.

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