A Call for Engaging Context in HCI/MIS Research with Examples from the Area of Technology Interruptions

Abstract

This paper contributes to the discussion on future directions of Human-Computer Interaction in Information Systems (HCI/MIS) research by explicating the role of task- and social context. We show that context has not been sufficiently engaged, and argue why it is important to pay more attention to it in theory and design of future HCI/MIS research. Drawing on examples from the core HCI area of technology interruptions, we formulate a set of general research questions and guidelines, which allow us to represent the context of multiple users in continuous collaboration with multiple tools while working on tasks that are intertwined within business processes. These guidelines will generate new insights for HCI/MIS research and allow us to develop research that captures the changing nature of the computing environment.

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