HUMAN RESOURCE MANAGEMENT IN THE HOSPITALITY INDUSTRY

Slobodan Ivanović · Maja Blažević

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Hospitality and Tourism Education Human Resource and Talent Management Employer Branding and e-HRM

Abstract

An enterprises human assets or, put more conventionally, its human resources tend to be one the most significant costs for most hospitality enterprises. In most hotels the payroll is the single biggest cost item, whilst in restaurants and bars it is usually second only to material costs. Furthermore, human resources are usually the first point of contact between an enterprise and its customers. The effective management of these human resources is therefore vital to the success of the enterprise.

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2005The Impact of Employee Training on Job Satisfaction and Intention to Stay in the Hotel Industry 2013The role of talent management and HR generic strategies for talent retention 2011Part-time restaurant employee perceptions of management practices: An empirical investigation 2014Acquiring Intangible Resources through Entrepreneurs’ Network Ties 2009The Study of Factors Contributing to Chef Turnover in Hotels in Klang Valley, Malaysia 2021HRM and Employee Significant Behavior: Explaining the Black Box through AMO Theory 2017Understanding The Relationship between HRM Practices and Organization Performance in HDFC Bank 2023Human resources practices and employee motivation in the hospitality industry: A cross-cultural research

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