Growing the Productivity of Government Services

Patrick Dunleavy · Leandro N. Carrera

72 citations0/0 files storedEdward Elgar Publishing eBooks

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Public Policy and Administration Research E-Government and Public Services Efficiency Analysis Using DEA

Abstract

why has government productivity been so neglected in economics and public management? 1 PART I NATIONALLY PROVIDED GOVERNMENT SERVICES 2 Studying national agencies' productivity 33 3 Rapid productivity growth -customs regulation 57 4 Growing productivity gradually -tax services 73 5 How productivity can remain unchanged despite major investments -social security 120 6 Broadening the picture -two national regulatory agencies 161 PART II ANALYSING DECENTRALIZED GOVERNMENT SERVICES 7 Methods and quality issues in analysing complex and localized services 199 8 Hospital productivity in England's National Health Service 233 PART III SUSTAINABLE INCREASES IN PRODUCTIVITY 9 Embracing digital change and enhancing organizational learning 273 10 Pushing through to productivity advances 299

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References

1978Measuring the efficiency of decision making units 1956A Pure Theory of Local Expenditures 1957Technical Change and the Aggregate Production Function 1972A Garbage Can Model of Organizational Choice 1993Dictatorship, Democracy, and Development 2005New Public Management Is Dead--Long Live Digital-Era Governance 1993Building a learning organization.1996Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending

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