References

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• 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
• 2013Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market474 cited
• 2005An exploratory look at supermarket shopping paths387 cited
• 2007Inventory Record Inaccuracy, Double Marginalization, and RFID Adoption241 cited
• 2007Analysis of the impact of the RFID technology on reducing product misplacement errors at retail stores231 cited
• 2013Demand pull and technology push perspective in technology-based innovations for the points of sale: The retailers evaluation165 cited
• 2010In-store consumer behavior: How mobile recommendation agents influence usage intentions, product purchases, and store preferences163 cited
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• 2014Why do customers use self-service information technologies in retail? The mediating effect of perceived service quality124 cited
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• 2011Using System Dynamics to assess the impact of RFID technology on retail operations