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Business to Consumer Electronic Commerce Website Quality: Integrating Information and Service Dimensions
11 references·1 citing·35 second hop
Business to Consumer Electronic Commerce Website Quality: Integrating Information and Service Dimensions (2001)Business to Consumer Electronic Commerce …Information and interaction quality: evaluating Internet bookshop web sites with WebQual (2000)Information and interaction q…The Magic Bullet Theory in IT-Enabled Transformation (1997)The Magic Bullet Theory in IT…Pragmatic Perspectives on the Measurement of Information Systems Service Quality1 (1997)Pragmatic Perspectives on the…Measuring Information Systems Service Quality: Concerns for a Complete Canvas1 (1997)Measuring Information Systems…Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Beyond Accuracy: What Data Qu…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…Perceived Service Quality and User Satisfaction with the Information Services Function (1994)Perceived Service Quality and…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Estudio bibliométrico de los modelos de medición del concepto de calidad percibida del servicio en Internet (2006)Estudio bibliométrico de los …Coefficient Alpha and the Internal Structure of Tests (1951)Potential Research Space in MIS: A Framework for Envisioning and Evaluating Research Replication, Extension, and Generation (2002)Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality1 (2005)Data triangulation and web quality metrics: A case study in e-government (2006)Out of the Crisis (1982)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Data quality in context (1997)AIMQ: a methodology for information quality assessment (2002)Data quality assessment (2002)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Measuring web-based service quality (2002)The relationship of e-Learner’s self-regulatory efficacy and perception of e-Learning environmental quality (2007)The validity of the SERVQUAL and SERVPERF scales (2007)Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)Advertising as Information (1974)Breaking Free from Product Marketing (1977)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire1 (1997)Measuring Information System Service Quality: Servqual from the Other Side1 (2002)Quality and effectiveness in Web-based customer support systems (2002)Adoption and Utilization of Commercial Software Packages: Exploring Utilization Equilibria, Transitions, Triggers, and Tracks (1999)18 Reasons Why IT-Reliant Work Systems Should Replace "The IT Artifact" as the Core Subject Matter of the IS Field (2003)When policy o’erleaps itself: The ‘tragic tale’ of the Integrated Children’s System (2010)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Design Science in Information Systems Research1 (2004)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Validation Guidelines for IS Positivist Research (2004)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
  • 1996Beyond Accuracy: What Data Quality Means to Data Consumers4,663 cited
  • 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 1994Perceived Service Quality and User Satisfaction with the Information Services Function771 cited
  • 1997Pragmatic Perspectives on the Measurement of Information Systems Service Quality1446 cited
  • 1997Measuring Information Systems Service Quality: Concerns for a Complete Canvas1274 cited
  • 1997The Magic Bullet Theory in IT-Enabled Transformation272 cited
  • 2000Information and interaction quality: evaluating Internet bookshop web sites with WebQual30 cited

Cited by

  • 2006Estudio bibliométrico de los modelos de medición del concepto de calidad percibida del servicio en Internet29 cited

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