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Services innovation impact to customer satisfaction and customer value enhancement in airport
16 references·8 citing·37 second hop
Services innovation impact to customer satisfaction and customer value enhancement in airport (2015)Services innovation impact to customer sa…Users of the world, unite! The challenges and opportunities of Social Media (2009)Users of the world, unite! Th…Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Evaluating the Fit of Structu…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…The value concept and relationship marketing (1996)The value concept and relatio…Testing Structural Equation Models. (1994)Testing Structural Equation M…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)The Resource-Based Theory of …Scale Development : Theory and Applications (1991)Scale Development : Theory an…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…Competitive advantage, creating and sustaining superior performance (1985)Competitive advantage, creati…Impact of firm/customer innovativeness and identification on customer value co-creation, happiness and satisfaction (2024)Impact of firm/customer innov…Exploring the Determinants and Consequences of Task-Technology Fit: A Meta-Analytic Structural Equation Modeling Perspective (2024)Exploring the Determinants an…Achieving sustainable customer loyalty in airports: The role of waiting time satisfaction and self-service technologies (2022)Achieving sustainable custome…Innovation and value creation in the context of aviation: a Systematic Literature Review (2021)Innovation and value creation…How hotels adjust technology-based strategy to respond to COVID-19 and gain competitive productivity (CP): strategic management process and dynamic capabilities (2021)How hotels adjust technology-…Determinants of passenger loyalty in multi-airport regions: Implications for tourism destination (2019)Determinants of passenger loy…A three-dimensional house: extending quality function deployment in two organizations (2018)A three-dimensional house: ex…Technology Perception, Personality Traits and Online Purchase Intention of Taiwanese Consumers (2017)Technology Perception, Person…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Structural Equation Modeling and Natural Systems (2006)Reporting practices in confirmatory factor analysis: An overview and some recommendations. (2009)Construction and factorial validation of a short form of the Self‐Compassion Scale (2010)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The Competitive Advantage of Nations (1990)Strategic assets and organizational rent (1993)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)The Core Competence of the Corporation (2006)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Significance tests and goodness of fit in the analysis of covariance structures. (1980)EQS : structural equations program manual (1989)The Commitment-Trust Theory of Relationship Marketing (1994)Information and Consumer Behavior (1970)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Presentation of Self in Everyday Life. (1956)Efficient Capital Markets: A Review of Theory and Empirical Work (1970)EFFICIENT CAPITAL MARKETS: A REVIEW OF THEORY AND EMPIRICAL WORK* (1970)Social media? Get serious! 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this work references cited by second hop

References

  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2009Users of the world, unite! The challenges and opportunities of Social Media17,866 cited
  • 1991Scale Development : Theory and Applications15,552 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 1994Testing Structural Equation Models.14,120 cited
  • 1985Competitive advantage, creating and sustaining superior performance10,284 cited
  • 1991The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation9,697 cited
  • 2003Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures8,974 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis3,864 cited
  • 2000

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Service Management and Marketing: A Customer Relationship Management Approach
2,332 cited
  • 1996The value concept and relationship marketing2,180 cited
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    • 2024Impact of firm/customer innovativeness and identification on customer value co-creation, happiness and satisfaction23 cited
    • 2024Exploring the Determinants and Consequences of Task-Technology Fit: A Meta-Analytic Structural Equation Modeling Perspective11 cited
    • 2018A three-dimensional house: extending quality function deployment in two organizations8 cited
    • 2017Technology Perception, Personality Traits and Online Purchase Intention of Taiwanese Consumers7 cited