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Quality of IS in Services: Theory and Validation of Constructs for Service, Information, and System
13 references·3 citing·42 second hop
Quality of IS in Services: Theory and Validation of Constructs for Service, Information, and System (2008)Quality of IS in Services: Theory and Val…Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model (2004)Measuring e-Commerce Success:…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Marketing to and Serving Customers through the Internet: An Overview and Research Agenda (2002)Marketing to and Serving Cust…Getting Return on Quality: Revenue Expansion, Cost Reduction, or Both? (2002)Getting Return on Quality: Re…Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis (2002)Assessing the Validity of IS …Interaction, relationships and networks in business markets: an evolving perspective (1996)Interaction, relationships an…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…Improving Construct Measurement In Management Research: Comments and a Quantitative Approach for Assessing the Theoretical Content Adequacy of Paper-and-Pencil Survey-Type Instruments (1993)Improving Construct Measureme…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …INFORMATION CHANNEL DISPOSITION AND USE* (1987)INFORMATION CHANNEL DISPOSITI…Alternative Measures of System Effectiveness: Associations and Implications (1985)Alternative Measures of Syste…Marketing as Exchange (1975)Marketing as ExchangeA Generic Concept of Marketing (1972)A Generic Concept of MarketingAssessing the Success of Mobile Banking in Saudi Arabia (2023)Assessing the Success of Mobi…Evaluating the effects and outcome of technological innovation on a web-based e-learning system (2020)Evaluating the effects and ou…Adaptation au domaine bancaire du modèle d'évaluation du succès des systèmes d'information (ISSM) de Delone et McLean (2014)Adaptation au domaine bancair…Information Rules: A Strategic Guide to the Network Economy (2000)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Trust and Electronic Government Success: An Empirical Study (2008)What Drives Social Commerce: The Role of Social Support and Relationship Quality (2011)Social media in marketing: A review and analysis of the existing literature (2017)The Internationalization Process of the Firm—A Model of Knowledge Development and Increasing Foreign Market Commitments (1977)Transaction-Cost Economics: The Governance of Contractual Relations (1979)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Cooperation and competition in relationships between competitors in business networks (1999)On cooperating: firms, relations and networks (2002)Network management in the era of ecosystems: Systematic review and management framework (2017)The Scree Test For The Number Of Factors (1966)Foundations of Behavioral Research (1974)Handbook of Industrial and Organizational Psychology. 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(1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)A meta-analysis of the technology acceptance model (2006)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Validation Guidelines for IS Positivist Research (2004)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)Exploration and Exploitation in Organizational Learning (1991)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Design Science in Information Systems Research1 (2004)Developing Buyer-Seller Relationships (1987)The Changing Role of Marketing in the Corporation (1992)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Residents' perceptions on tourism impacts (1992)Consumer Value: A Framework for Analysis and Research (1999)
this work references cited by second hop

References

  • 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
  • 1975Marketing as Exchange1,648 cited
  • 2002Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis1,611 cited
  • 1972A Generic Concept of Marketing1,427 cited
  • 2004Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model1,401 cited
  • 2002Getting Return on Quality: Revenue Expansion, Cost Reduction, or Both?645 cited
  • 1996Interaction, relationships and networks in business markets: an evolving perspective579 cited
  • 1993Improving Construct Measurement In Management Research: Comments and a Quantitative Approach for Assessing the Theoretical Content Adequacy of Paper-and-Pencil Survey-Type Instruments558 cited
  • 1985Alternative Measures of System Effectiveness: Associations and Implications532 cited
  • 2002Marketing to and Serving Customers through the Internet: An Overview and Research Agenda356 cited
  • 1987INFORMATION CHANNEL DISPOSITION AND USE*230 cited

Cited by

  • 2020Evaluating the effects and outcome of technological innovation on a web-based e-learning system

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17 cited
  • 2014Adaptation au domaine bancaire du modèle d'évaluation du succès des systèmes d'information (ISSM) de Delone et McLean11 cited
  • 2023Assessing the Success of Mobile Banking in Saudi Arabia9 cited