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The importance of being aesthetic: work, employment and service organization
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The importance of being aesthetic: work, employment and service organization (2001)The importance of being aesthetic: work, …Urban Regeneration: From Design to Social Innovation—Does Organizational Aesthetics Matter? (2025)Urban Regeneration: From Desi…Negotiating Aesthetic and Emotional Labor: Taste Work by Black Fashion Designers for Their Clients in Johannesburg (2025)Negotiating Aesthetic and Emo…Talent Management in the Tourism and Hospitality Industry: Evidence from Iran (2020)Talent Management in the Tour…Body art as branded labour: At the intersection of employee selection and relationship marketing (2017)Body art as branded labour: A…Feeling the Right Personality. Recruitment Consultants’Affective Decision Making in Interviews With Employee Candidates (2016)Feeling the Right Personality…Soft skills and employability: Evidence from UK retail (2011)Soft skills and employability…Workers, Managers, and Customers (2010)Workers, Managers, and Custom…A new labour aristocracy? Aesthetic labour and routine interactive service (2007)A new labour aristocracy? Aes…Street-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercialization of Human Feeling (1985)Ethnic Discrimination in the Dutch Labor Market (2012)Racial Formation in Perspective: Connecting Individuals, Institutions, and Power Relations (2013)Über-Alienated: Powerless and Alone in the Gig Economy (2021)The Coming of the Post-Industrial Society (1976)The Managed Heart (1983)The Logic of Practice (1990)The Concept of Employability (2005)Survey response rate levels and trends in organizational research (2008)The effect of foreign accent on employability: a study of the aural dimensions of aesthetic labour in customer-facing and non-customer-facing jobs (2016)More than a match? Assessing the HRM challenge of engaging employers to support retention and progression (2017)Bridging the labour market skills gap to tackle youth unemployment in South Africa (2022)Cultures and Organizations: Software of the Mind. (1993)Three Approaches to Qualitative Content Analysis (2005)The qualitative content analysis process (2008)The Presentation of Self in Everyday Life. (1956)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The effects of negative content in social networking profiles on perceptions of employment suitability (2019)The effects of transparency perceptions on trustworthiness perceptions and trust (2022)Deviance as an historical artefact: a scoping review of psychological studies of body modification (2023)The Presentation of Self in Everyday Life (2023)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PLS-SEM: Indeed a Silver Bullet (2011)Talent management in hospitality during the COVID-19 pandemic in Macao: a contingency approach (2023)Introductory Essay—Improvisation as a Mindset for Organizational Analysis (1998)The Labour of Aesthetics and the Aesthetics of Organization (2003)Software survey: VOSviewer, a computer program for bibliometric mapping (2009)Brand Culture and Branded Workers: Service Work and Aesthetic Labour in Fashion Retail (2004)“Looking Good and Sounding Right” (2010)
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  • 2010Workers, Managers, and Customers168 cited
  • 2011Soft skills and employability: Evidence from UK retail127 cited
  • 2007A new labour aristocracy? Aesthetic labour and routine interactive service115 cited
  • 2017Body art as branded labour: At the intersection of employee selection and relationship marketing56 cited
  • 2020Talent Management in the Tourism and Hospitality Industry: Evidence from Iran22 cited
  • 2016Feeling the Right Personality. Recruitment Consultants’Affective Decision Making in Interviews With Employee Candidates22 cited
  • 2025Urban Regeneration: From Design to Social Innovation—Does Organizational Aesthetics Matter?8 cited
  • 2025Negotiating Aesthetic and Emotional Labor: Taste Work by Black Fashion Designers for Their Clients in Johannesburg1 cited

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