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Effect of Customer Satisfaction on Company Performance
16 references·0 citing·39 second hop
Effect of Customer Satisfaction on Company Performance (2015)Effect of Customer Satisfaction on Compan…Measuring Organizational Performance: Towards Methodological Best Practice (2009)Measuring Organizational Perf…The five competitive forces that shape strategy. (2008)The five competitive forces t…A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics (2007)A Longitudinal Analysis of Cu…The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction (2006)The effect of automated servi…A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics (2006)A Longitudinal Analysis of Cu…Customer Satisfaction and Shareholder Value (2004)Customer Satisfaction and Sha…The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)The asymmetric relationship b…Strengthening the Satisfaction-Profit Chain (2000)Strengthening the Satisfactio…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty (1993)An Examination of the Effect …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Does human capital matter? A meta-analysis of the relationship between human capital and firm performance. (2011)Performance Measurement: Challenges for Tomorrow* (2011)Top management knowledge value, knowledge sharing practices, open innovation and organizational performance (2019)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Quality, satisfaction and behavioral intentions (2000)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Satisfaction: a behavioral perspective on the consumer (2010)Gain more insight from your PLS-SEM results (2016)Conducting case study research in operations management (1993)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Foundations of Corporate Success (1995)The Psychology of Competition (2013)Contesting the Value of “Creating Shared Value” (2014)Protection of Trade Secrets and Capital Structure Decisions (2014)A Reexamination of the Determinants of Consumer Satisfaction (1996)The value concept and relationship marketing (1996)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 2008The five competitive forces that shape strategy.2,944 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
  • 2009Measuring Organizational Performance: Towards Methodological Best Practice2,231 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 2000Strengthening the Satisfaction-Profit Chain1,537 cited
  • 2004Customer Satisfaction and Shareholder Value1,336 cited
  • 1993An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty893 cited
  • 2003The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis780 cited
  • 2006A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

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524 cited
  • 2006The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction292 cited
  • 2007A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics286 cited
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