The Role of Confirmation in IS Continuance Theory: A Comprehensive Meta-Analysis

Abstract

This paper provides a meta-analysis of Information Systems Continuance (ISC) theory, specifically focusing on the relationships that Confirmation has with Satisfaction, Perceived Usefulness and Continuance Intention. A comprehensive literature review for the years 2001 to 2012 revealed 75 ISC studies from 72 papers. The results of this metaanalysis indicate the robustness of ISC theory and model, with large effect sizes for the three key relationships. Moderator analyses indicate larger effect sizes for non convenience samples (versus convenience samples) and educational/e-Learning Information Systems and personal Information Systems (versus corporate Information Systems). Implications of the results are discussed, along with implications for researchers and practitioners. Meta-analysis limitations as well as future directions for this meta-analysis are presented.

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