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Why Do People Reject Technologies: A Review of User Resistance Theories
16 references·16 citing·35 second hopsampled
Why Do People Reject Technologies: A Review of User Resistance Theories (2011)Why Do People Reject Technologies: A Revi…Oxford Dictionary of English (2010)Oxford Dictionary of EnglishUser Acceptance of Information Technology: Toward A Unified View1 (2003)User Acceptance of Informatio…Resistance to change: Developing an individual differences measure. (2003)Resistance to change: Develop…Advances in Organizational Justice (2001)Advances in Organizational Ju…A Longitudinal Investigation of Personal Computers in Homes: Adoption Determinants and Emerging Challenges1 (2001)A Longitudinal Investigation …Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1 (2000)Why Don’t Men Ever Stop to As…Rethinking Resistance and Recognizing Ambivalence: A Multidimensional View of Attitudes Toward an Organizational Change (2000)Rethinking Resistance and Rec…Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model (2000)Determinants of Perceived Eas…AGE DIFFERENCES IN TECHNOLOGY ADOPTION DECISIONS: IMPLICATIONS FOR A CHANGING WORK FORCE (2000)AGE DIFFERENCES IN TECHNOLOGY…A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A Theoretical Extension of th…The theory of planned behavior (1991)The theory of planned behaviorPerceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Choosing Strategies for Change (1989)Choosing Strategies for ChangeStatus quo bias in decision making (1988)Status quo bias in decision m…Power, politics, and MIS implementation (1983)Power, politics, and MIS impl…Frontiers in Group Dynamics (1947)Frontiers in Group DynamicsUnderstanding acceptance and resistance toward generative AI technologies: a multi-theoretical framework integrating functional, risk, and sociolegal factors (2025)Understanding acceptance and …Effect of user resistance on the organizational adoption of extended reality technologies: A mixed methods study (2023)Effect of user resistance on …A systematic review of technology acceptance models and theories in construction research (2023)A systematic review of techno…Why do Family Members Reject AI in Health Care? Competing Effects of Emotions (2022)Why do Family Members Reject …AI invading the workplace: negative emotions towards the organizational use of personal virtual assistants (2021)AI invading the workplace: ne…Why digital goods have not replaced traditional goods: the case of e-books (2020)Why digital goods have not re…Status quo bias and shoppers’ mobile website purchasing resistance (2020)Status quo bias and shoppers’…Consequences of mandated usage of innovations in organizations: developing an innovation decision model of symbolic and forced adoption (2020)Consequences of mandated usag…Empirical Study on the Factors Affecting Individuals’ Switching Intention to Augmented/Virtual Reality Content Services Based on Push-Pull-Mooring Theory (2019)Empirical Study on the Factor…To use or not to use: Modelling end user grumbling as user resistance in pre-implementation stage of enterprise resource planning system (2017)To use or not to use: Modelli…Work routines as an object of resistance during information systems implementations: theoretical foundation and empirical evidence (2016)Work routines as an object of…Understanding Individual User Resistance and Workarounds of Enterprise Social Networks: The Case of Service Ltd (2016)Understanding Individual User…Selling with technology: understanding the resistance to mobile sales assistant use in retailing (2016)Selling with technology: unde…Examining the use of status quo bias perspective in IS research: need for re‐conceptualizing and incorporating biases (2016)Examining the use of status q…Resistance to crowdfunding among entrepreneurs: An impression management perspective (2015)Resistance to crowdfunding am…Research on information systems failures and successes: Status update and future directions (2014)Research on information syste…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Labor and Monopoly Capital (1974)The Structure of "Unstructured" Decision Processes (1976)Power in organizations (1981)CASE Tools as Organizational Change: Investigating Incremental and Radical Changes in Systems Development (1993)Technological frames (1994)Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 (2013)The Structure of Scientific Revolutions (1963)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Loss Aversion in Riskless Choice: A Reference-Dependent Model (1991)A perspective on judgment and choice: Mapping bounded rationality. (2003)Maps of Bounded Rationality: Psychology for Behavioral Economics (2003)A circumplex model of affect. (1980)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Employee Voice Behavior: Integration and Directions for Future Research (2011)Organizational resilience: a capability-based conceptualization (2019)Coefficient Alpha and the Internal Structure of Tests (1951)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Older Adults' Reasons for Using Technology while Aging in Place (2015)Diffusion of Innovations 1 (2019)A DYNAMIC THEORY OF PERSONALITY (1936)The Theory of Games and Economic Behavior (1945)Frontiers in Group Dynamics (1947)Motivated closing of the mind: "Seizing" and "freezing." (1996)Studies of expansive learning: Foundations, findings and future challenges (2010)Theory of games and economic behavior (2019)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Trust and TAM in Online Shopping: An Integrated Model1 (2003)
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References

  • 1991The theory of planned behavior90,729 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
  • 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
  • 2000Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model6,658 cited
  • 1988Status quo bias in decision making5,912 cited
  • 2000Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior14,353 cited
  • 1947Frontiers in Group Dynamics3,672 cited
  • 1983Power, politics, and MIS implementation2,222 cited
  • 2000Rethinking Resistance and Recognizing Ambivalence: A Multidimensional View of Attitudes Toward an Organizational Change1,869 cited
  • 2000AGE DIFFERENCES IN TECHNOLOGY ADOPTION DECISIONS: IMPLICATIONS FOR A CHANGING WORK FORCE1,721 cited
  • 2010Oxford Dictionary of English1,613 cited
  • 2003Resistance to change: Developing an individual differences measure.1,524 cited
  • 2001Advances in Organizational Justice1,408 cited

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2001
A Longitudinal Investigation of Personal Computers in Homes: Adoption Determinants and Emerging Challenges1
1,397 cited
  • 1989Choosing Strategies for Change1,386 cited
  • Cited by

    • 2014Research on information systems failures and successes: Status update and future directions448 cited
    • 2017To use or not to use: Modelling end user grumbling as user resistance in pre-implementation stage of enterprise resource planning system131 cited
    • 2015Resistance to crowdfunding among entrepreneurs: An impression management perspective113 cited
    • 2016Work routines as an object of resistance during information systems implementations: theoretical foundation and empirical evidence97 cited
    • 2021AI invading the workplace: negative emotions towards the organizational use of personal virtual assistants96 cited
    • 2016Examining the use of status quo bias perspective in IS research: need for re‐conceptualizing and incorporating biases94 cited
    • 2016Understanding Individual User Resistance and Workarounds of Enterprise Social Networks: The Case of Service Ltd69 cited
    • 2022Why do Family Members Reject AI in Health Care? Competing Effects of Emotions66 cited
    • 2023Effect of user resistance on the organizational adoption of extended reality technologies: A mixed methods study57 cited
    • 2025Understanding acceptance and resistance toward generative AI technologies: a multi-theoretical framework integrating functional, risk, and sociolegal factors56 cited
    • 2016Selling with technology: understanding the resistance to mobile sales assistant use in retailing54 cited
    • 2019Empirical Study on the Factors Affecting Individuals’ Switching Intention to Augmented/Virtual Reality Content Services Based on Push-Pull-Mooring Theory52 cited
    • 2020Status quo bias and shoppers’ mobile website purchasing resistance51 cited
    • 2023A systematic review of technology acceptance models and theories in construction research47 cited
    • 2020Consequences of mandated usage of innovations in organizations: developing an innovation decision model of symbolic and forced adoption46 cited
    • 2020Why digital goods have not replaced traditional goods: the case of e-books34 cited