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Listen and learn
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Cited by

  • 2019On Learning Associations of Faces and Voices88 cited
  • 2018Personnel capability and customer satisfaction as predictors of customer retention in the banking sector58 cited
  • 2016Is Customer Retention Beneficial for Customers: A Conceptual Background52 cited
  • 2014The role of operations executives in strategy making29 cited
  • 2015Through the Lens of Good Language Learners: What Are Their Strategies?29 cited
  • 2008Listening Strategy Use and Linguistic Patterns in Listening Comprehension by EFL Learners27 cited
  • 2001A research approach to training: a case study of mystery guest methodology18 cited
  • 2007Exploring 24/7 environments7 cited

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