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Measuring service quality in local government · Study

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ChapterMeasuring service quality in local government

John Dalrymple1995

Chapter1995

Measuring service quality in local government

John Dalrymple · Mike Donnelly · Mik Wisniewski · Adrienne Curry

32 citations·0/0 files stored·Springer eBooks

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Customer Service Quality and Loyalty Public Administration in Developing Nations Healthcare Quality and Satisfaction

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality

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1999Quality initiatives in the service sector: A case 2010Service Quality and Customer Satisfaction of the Beauty-Care Service Industry in Dhaka: A Study on High-End Women’s Parlors

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1996SERVQUAL: review, critique, research agendaarticle · 3 shared references 2006Understanding e-learning continuance intention: An extension of the Technology Acceptance Modelarticle · 3 shared references 1989A Gap Analysis of Professional Service Qualityarticle · 3 shared references 1993More on improving service quality measurementarticle · 3 shared references 2010The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settingsarticle · 3 shared references 2004Service quality dimensions: an examination of Grönroos’s service quality modelarticle · 3 shared references

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Year1995

Typechapter

Published1995-01-01

VenueSpringer eBooks

Languageen

Citations32

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/978-94-011-0539-2_37

openalex_workW84454079

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