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Mike Donnelly · Study

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Mike Donnelly

8 works· latest 2006· 5 institutionscluster: provisional

h-index6

i106

Citations462

Works here8

94

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Most cited in this library

Measuring service quality in local government: the SERVQUAL approach1995 · 183 citations
Assessing the quality of police services using SERVQUAL2006 · 109 citations
Assessing service quality and its link with value for money in a UK local authority's housing repairs service using the SERVQUAL approach1999 · 55 citations
Making the difference: quality strategy in the public sector1999 · 52 citations
Measuring service quality in local government1995 · 32 citations

Works

8 shown

Assessing the quality of police services using SERVQUAL

Policing An International Journal·2006·4 authors

109citations

Cusp not crisis: “Changing to Deliver” Scottish Government

International Journal of Productivity and Performance Management·2004·1 author

4citations

Assessing the quality of service provided by market research agencies

Total Quality Management·2000·3 authors

22citations

Assessing service quality and its link with value for money in a UK local authority's housing repairs service using the SERVQUAL approach

Total Quality Management·1999·2 authors

55citations

Making the difference: quality strategy in the public sector

Managing Service Quality·1999·1 author

52citations

Measuring service quality in local government: the SERVQUAL approach

International Journal of Public Sector Management·1995·4 authors

183citations

Measuring service quality in local government

Springer eBooks·1995·4 authors·chapter

32citations

Managing People and Quality in a Climate of Change

Managing Service Quality·1994·1 author

5citations